I have sent out two newsletter emails regarding what happened with the files for Brogan’s Promise. For those of you who might have missed those, this is the information:
I’m going to try to make a very long story as short as possible.
Brogan’s Promise was set to go live on June 27, 2017. While the final files were uploaded without incident at all other vendors (iBooks, Nook, Kobo, and even Google Play) there were issues with the final files at Amazon.
I was under the belief that at Amazon we had three days (72 hours) from the date of release in which to upload the final files. That would have been midnight on the 23rd.
My husband had a heart attack a couple of weeks ago. He is fine, doing great, and all is well on that front. But it did add a delay of a week to what was the normal time I take to finalize a book.
On the 23rd, I went to upload my final files at Amazon only to find out I had been locked out from doing so. Apparently, the final file needs to be uploaded 72 hours prior to the release date in the first time zone it will go available. I’m told that the first time zone is Australia, not the US where I live. Yes, I’m just as baffled as anyone. Long story short, not even my Amazon rep can help me.
The book went live with the placeholder file Amazon requires we put up during the preorder phase. This has caused a good many people to be frustrated and even angry. I can’t say that I blame you. It hasn’t been any more fun on my end, trust me.
I take full ownership of this mistake. I should have uploaded it a week before it went live just to be safe. But again, it’s been a rough few weeks here and I didn’t do what I should have. I am sorry.
In addition to Kevin’s heart attack, I lost my cousin Mike two weeks ago, to a massive heart attack. He was taking a walk with his girlfriend and her granddaughter when it happened. I’m still trying to wrap my head around that one. He was only 3 years older than me.
Then a couple of days ago, I lost a very dear friend unexpectedly. She was a beautiful soul, with a beautiful voice, and she will be missed by so many people. Dawn made the world a better place. She was just a wonderful, beautiful person and it breaks my heart to know that she is gone.
From the bottom of my heart, I apologize for the inconvenience this has caused all of you. You should have received an email from Amazon letting you know the final and correct files are ready for your Kindle. If you haven’t received that email, please contact Amazon’s customer service at: 1-888-280-4331.
Again, I am truly sorry. I am not making excuses. This is completely on me and I take full ownership and responsibility. Please know that I appreciate your patience as well as the outpouring of love and support all of you, my dedicated readers, have shown me. I love and adore each and every one of you. Please know that I would never intentionally cause you such distress and frustration.
With much love and appreciation,